Job Posting: Front of House & Customer Service Manager

Driftwood Theatre’s is looking for a front of house/customer service manager for its 2019 Bard’s Bus Tour season

The Bard’s Bus Tour is an annual summer Ontario tradition, this year celebrating 25 years of touring to outdoor venues.

The Front of House/Customer Service Manager is responsible for delivering safe, orderly, timely and enjoyable theatre experiences for Driftwood’s audiences, community partners, volunteers, donors and company members.

The Front of House/Customer Service Manager is responsible for managing onsite relationships with partners in each community; preparing, setting up and running box office, seating and concessions at each performance; supervising  summer student and volunteer assistants; maintaining financial and attendance records for performances and outreach activities; handling online and in-person banking while on tour and participating in the daily set-up and strike of the performance site.

The successful candidate will have: at least two years of related work experience including client/customer service and some degree of management; a high degree of professionalism and time management skills; cash-handling experience; a full class G driver’s license with clean driving abstract and experience driving large vehicles (Ford E350 chassis or equivalent); the ability to communicate effectively and work productively with artists, theatrical staff and volunteers; capacity for lifting and carrying supplies and equipment; and most importantly will demonstrate grace under pressure.

Driftwood Theatre is dedicated to reflecting Canada’s rich diversity on and off stage in all of its work. Equity-seeking individuals of all backgrounds regardless of age, ethno-cultural identity or gender are encouraged to apply.

Contract dates: June 24 – August 25, 2019. (First and last weeks part-time.)

Salary: $700/week + per diems during overnight touring

Candidates are invited to make application by sending a brief cover letter and resume (as one pdf file) by email to General Manager, Lee Bolton (lbolton@driftwoodtheatre.com).

Application deadline: February 15, 2019

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